As of 1st November 2021, we will no longer provide customers with 15 minutes of free telephone support. We understand that some of you will feel frustrated with this change. However, after a lengthy review process of incoming calls over several months, we have found that most issues could have easily been resolved through a support ticket.
We understand that some customers prefer to get support over the phone, and you may continue to do so, however, you will need to purchase a telephone support package
Continuing to Receive Telephone Support
For the past year, we have not been offering telephone support as part of our standard package to new customers, If you wish to subscribe to a telephone support package, you can do so by going to Settings->Billing->Subscription modules, and choosing one of the packages available. You can purchase 1 hour of telephone support per calendar month for £45, or two hours for £80, charged each month.
In the meanwhile, we have been working hard at adding more content to our help guide, and we are soon to launch a whole section full of useful videos. We have also expanded our support team over the last year to provide you with a better, faster service.
We hope that you will adjust quickly to these new changes so we can provide you with a better overall experience.
Be Part of Future Developments
At Timesheet Portal, we are always looking for ways to give our clients as much value as we can. All of our updates and changes begin with you. Therefore, if you have any complaints, suggestions or would just like to provide feedback - we are waiting to hear from you.
