The ultimate goal of every organisation is to reach the highest possible level of performance by maximising their employees’ potential and creating an agile business environment. With high performance also comes high profit, but how exactly can you know if your team delivers? Experts identify two types of key performance indicators (KPIs): qualitative and quantitative. To find out if your team performs, you will need to set clear goals and track progress regularly by looking at these indicators.
Qualitative KPIs are subjective variables measured in opinions or traits. They refer to the way the organisation and its stakeholders perceive a certain team member. Are people satisfied with that team member, do they generally get good feedback from colleagues and superiors? Are they great communicators, do they work well in a team? Another factor you should look at is the mentoring time: is the team member able to work and solve problems independently or do they need constant guidance and supervision?
Quantitative KPIs are measured in numbers. They are based on more “objective”, tangible data, which is why you can easily monitor them with employee performance software. Here are a few indicators you should be tracking:
Time and presence. If an employee is frequently late for work, leaves early and takes too many sick days, that could mean they are unmotivated, burned out, unhappy with their workplace/workload or they may have a health condition that affects their performance. Meanwhile, if an employee is always on time and works overtime voluntarily, then they feel motivated and the company’s goals align to their own.
Percentage of time spent on billable projects
Timesheets. Do your employees submit timesheets accurately and on time?
The number of complaints. If an employee constantly receives complaints from clients, then they may be assigned to the wrong task or require more training.
Average customer satisfaction rating
These indicators can vary depending on the nature of your activity. For example, sales performance indicators are the easiest to measure, because you have the exact number of leads that the sales agent has turned into paying customers.
Tips for effective performance analysis
Sometimes, organisations are unable to reach peak performance because there was a problem in establishing their goal or communicating it to their employees. To prevent this from happening, make sure you do the following:
Establish reasonable goals that can be met. Aiming for extraordinary results in a short time frame can lead to disappointing results and low employee morale. Instead, create a timeline for reaching your main goal and divide it into several smaller, actionable steps.
Make sure every team member is aware of the organisation’s goal and the role they play in achieving it. Employees shouldn’t work aimlessly. They need to have a list of weekly/monthly/annual goals to work towards.
Use project management and time tracking software to measure team performance and work absenteeism. Relying on pen and paper is too inaccurate, takes a long time, and can reduce productivity.
Both qualitative and quantitative KPIs matter equally when measuring the performance of your team. Nowadays, organisations can use many tools to automate processes and track employee progress, but, first and foremost, you need to be clear in setting and communicating your goals.
See for yourself how you can save time and money. Enter your details below for a free 30 day no-obligation trial.
Thank You
Your free trial account has been created. To complete the process, you will need verify your email address by clicking on verification link in the email we have just sent you. You can
log in straight away using the link below.
Thanks for visiting our website. In order to provide you with a better experience, and to allow us to understand how our visitors use our website, we use third party cookies. Cookies are also required in order to use our online sales chat functionality. Further information is detailed in our Privacy Policy.
To browse our website and find out more our product using third party cookies please click 'Accept' below.